Approving an invoice made Karbon reset the invoice

Hi @Dave George,

Can you please assist here?

I created an invoice this morning.

Edited it to “remove” some lines (by tick > Carry).

Total came to $2,142.25 (incl GST).

I clicked Approve, then Export to Xero.

I noticed on the Export and then on the Karbon Invoice, the total had changed to $3,715.25.

It appears when I clicked Approve on the Invoice, Karbon went to the liberty of resetting it.

Please see Audit Trail below, Green are events that did happen, Orange are events that didn’t/couldn’t possibly have happened (I can’t create an invoice twice, especially not 5 hours after creating it the first time).

I raised it with Karbon Support who (obviously without reading my message) asked me to send logging and repeat the actions. I can’t repeat the actions and I don’t have time to be redoing an invoice multiple times.

Can Karbon please reinstate the invoice I created and approved before it decided to do something impossible?

Thank you