I currently use to-dos mainly to track email follow up, as there is no time and billing for to-dos. That leads me to how to best setup ad-hoc work. For example, client emails me and want me to find an old lease document. I want to bill for this, so it will have to be a work item. Do people recommend:
- Using an ad-hoc project with no tasks to track the work and remember to bill at that end of the work, or
- Do you have a generic work item where there are vanilla type tasks may not always be on point, but they help keep work on track.